Masked Card Issues? Here’s What You Can Do

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129759103_c70b763106_nWe know Masked Cards are one of our users’ favorite features – December 2014 saw Masked Card payment volume top $500,000 for the first time.

But we also know that Masked Cards are a new concept, which means it’s possible to run into some occasional hiccups when using them.

What common Masked Card problems do we see, and how can you fix them? Read on.

My Masked Card won’t work!

As with any online credit-card purchase, you will need to enter Masked Card information exactly as it appears on the card. Double-check that you’ve done so, then…

Be sure you use Abine’s address as the billing address. Our address is:IMG_0238

280 Summer St.
Boston, MA 02210

Take special care not to use this address as the shipping address. A surprising number of people make the mistake of using Abine’s address for shipping, which means their online purchases get sent here (as shown to the right).

Many thanks to this Blur user for the box of coffee.

How do I get a refund for Masked Cards?

Any value left on a Masked Card is refundable. You can refund the amount yourself in the Masked Cards section of your Blur Dashboard. Just click the “Refund Card Balance” link.

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Do Masked Cards work internationally?

Unfortunately, we recently had to block non-US merchants due to heavy fraud concerns. As it turns out, the majority of transactions placed with non-US merchants using Masked Cards have been initiated by fraudulent users. Although certain non-US countries are not of particular concern, we’re only able to separate merchants by US and non-US, and are not able to allow specific “safe” countries at this time.

The plan is to allow non-US merchants again within the near future, but we will not able to do so until we’re confident we won’t see the same negative consequences we were seeing previously.

As a fraud-prevention measure, however, Blur users outside the U.S. cannot currently create Masked Cards. We’d like to make Masked Cards available to our international users and are working with WEX to figure out how we can do so.

What are these “ABINE, INC” charges on my credit card statement?

We charge Blur users’ cards for two things: Blur Premium subscriptions and Masked Cards. If the charge you see on your statement is for $39, $59 or $79, the odds are good that it’s a subscription (those are the prices of one-, two- and three-year Blur Premium subscriptions, respectively).

If the charge is for any other amount, you probably created a Masked Card. Go to the Masked Cards section of the Blur Dashboard to review the Masked Cards in your account.

Certain that you didn’t make a new Masked Card? Your Blur account may have been compromised, in which case you will want to contact our support team.

How do I contact support?

We respond to all messages sent to support@abine.com. Blur Premium customers get priority support (a response in one business day or less). All other messages will receive a response in 2-3 business days.

Photo courtesy of Hatena via photopin (license).

One Reply to “Masked Card Issues? Here’s What You Can Do”

  1. Brian says:

    HI,
    I get this message:
    “Sorry, but there’s an issue with your account. Chat with us live between 9 AM – 5 PM EST or contact us so we can help.”

    Can you please help, I am trying to make purchases.

    Additionally, I have a maskme account, but uses a different email address, can these two accounts be merged. (I upgraded to premium account) If not is there a way to printout passwords from maskme?

    Thanks

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