Frequently Asked Questions

Blur Frequently Asked Questions

Blur Top FAQs
Blur Password Manager FAQs
Masked Card FAQs
Masked Card and Refunds FAQs
Backup & Sync FAQs
Backup Passphrase & Forgot Password FAQs
Two-Factor Authentication FAQs
Free vs. Premium FAQs
Masked Phone FAQs
Masked Emails FAQs
Tracker Blocker FAQs
Global Search FAQs
General FAQs
How do I login to my Blur account?

You can login to your Blur account in one of two ways:

  1. From the URL my.abine.com.

  2. Alternatively, you can login to your Blur account by clicking your Blur icon from your browsers toolbar. Then click "Blur" in the bottom left-hand corner:

Once logged in, here is what you will see. This is your Privacy Dashboard.

I've forgotten my Blur password, how do I reset it?
  1. I've forgotten my Blur password and DO NOT use Blur as a Password Manager

  2. I've forgotten my Blur password and DO use Blur as a Password Manager

I've forgotten my Blur password and DO NOT use Blur as a Password Manager

If you've forgotten your Blur password and you DO NOT have Accounts or Passwords stored in Blur, you can reset your password using this link.

Clicking that link will take you to a page that asks for your email address. You must then enter the email address that you used to create your Blur account.

You'll then receive an email from Abine, and the subject line of this email will read: "Blur (formerly DoNotTrackMe) Reset Password Request". Make sure to click the "RESET" link that is included in the body of this email message.

Once you click the "RESET" link in that email, you'll then be directed to a page that is asking you for a new Blur Master Password.

Because you DO NOT use Blur to store your Accounts and Passwords, you DO NOT need to enter your Backup Passphrase on this page.

Resetting your password without your Backup Passphrase will erase any stored Accounts and Passwords in Blur

Resetting your password without your Backup Passphrase will NOT erase any Masked Email Addresses, Masked Phone Numbers, or Masked Cards that are stored in Blur.

Please be sure to acknowledge the check box on this page, and notice that the "Set Password" button changes to red when resetting your account without your Backup Passphrase

I've forgotten my Blur password and DO use Blur as a Password Manager
  1. If you've forgotten your Blur password and you DO have Accounts and Passwords stored in Blur, you will need to reset your Blur using your Backup Passphrase in order to keep all of your account information saved.

  2. Your Backup Passphrase can be found from Settings of your Privacy Dashboard:

  3. Click "View backup passphrase" and this is what you will see:

  4. Write your Backup Passphrase down now . If you are not logged into your account, we hope you've written this down in the past.

  5. Once you have your Backup Passphrase written down, you can reset your password using this link. That link will take you to a page that asks for your email address. You must then enter the email address that you used to create your Blur account

  6. You'll then receive an email from Abine, and the subject line of this email will read: "Blur (formerly DoNotTrackMe) Reset Password Request" Make sure to click the "RESET" link that is included in the body of this email message.

  7. Once you click the "RESET" link in that email, you'll then be directed to a page that is asking you for a new Blur Master Password

  8. Because you DO use Blur to store your Accounts and Passwords, you DO need to enter your Backup Passphrase on this page. Be sure to enter your Backup Passphrase with the "spaces" included in between the words

Resetting your password without your Backup Passphrase will erase any stored Accounts and Passwords in Blur.

Resetting your password without your Backup Passphrase will NOT erase any Masked Email Addresses, Masked Phone Numbers, or Masked Cards that are stored in Blur.

Please be sure to acknowledge the check box on this page, and notice that the "Set Password" button changes to red and now says "Set Password & Erase Data" when resetting your Blur password without your Backup Passphrase

BY CHECKING THE BOX ON THIS PAGE, YOU ACKNOWLEDGE THAT YOUR ACCOUNTS, PASSWORDS, AND AUTO-FILL DATA WILL BE ERASED IF YOU RESET YOUR BLUR PASSWORD WITHOUT YOUR BACKUP PASSPHRASE

How can I configure my Blur settings?

Blur has a lot of different features and we want you to be able to use the product in a way that works best for you. Therefore, we have made it easy for you to configure your Blur settings.

How to configure Tracker Blocker Settings.
How to turn off tracking on individual websites:
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Toggle Tracker Blocking OFF:

How to turn off tracking on all websites:
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Click "Settings for All Sites"

  4. Toggle Tracker Blocking OFF:

How to configure Password Management Settings
How to turn off password management for individual websites
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Toggle OFF: Account Saving, Account auto-fill & login, and Suggest strong passwords:

  4. Refresh your page.

Note: These features are independent of one another. You can individually turn off Account Saving, Account auto-fill, and Suggest strong passwords depending on what suits you best.

How to turn off password management for all websites
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Click "Settings for All Sites":

  4. Toggle OFF: Account Saving, Account auto-fill & login, and Suggest strong passwords:

  5. Refresh your page.

Note: These features are independent of one another. You can individually turn off Account Saving, Account auto-fill, and Suggest strong passwords depending on what suits you best.

How to turn off Masking on individual websites
How to turn off Masking on individual websites
How to turn off Masked Emails on individual websites
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Toggle OFF Masked Emails:

  4. Refresh your page.

How to turn off Masked Phones on individual websites
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Toggle OFF Masked Phone:

  4. Refresh your page.

How to turn off Masked Cards on individual websites
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Toggle OFF Masked Card:

  4. Refresh your page.

How to turn off Masking on all websites
How to turn off Masked Emails on all websites
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Click "Settings for All Sites":

  4. Toggle OFF Masked Emails:

  5. Refresh your page.

How to turn off Masked Phones on all websites
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Click "Settings for All Sites":

  4. Toggle OFF Masked Phone:

  5. Refresh your page.

How to turn off Masked Cards on all websites
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Click "Settings for All Sites":

  4. Toggle OFF Masked Card:

  5. Refresh your page.

How to configure Wallet Settings
How to turn off Auto-fill Credit Cards
How to turn off Auto-fill Credit Cards on individual websites
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Toggle OFF Auto-fill credit cards:

  4. Refresh your page.

How to turn off Auto-fill Credit Cards on all websites
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Click "Settings for All Sites"

  4. Toggle OFF Auto-fill credit cards:

How to turn off Auto-fill Addresses
How to turn off Auto-fill addresses on individual websites
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Toggle OFF Auto-fill addresses:

How to turn off Auto-fill addresses on all websites
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Click "Settings for All Sites":

  4. Toggle OFF Auto-fill addresses:

How to configure my Blur Account Settings
How can I edit my Blur Account information, such as my Email Address, Password, Phone Number, and Credit Card?
  1. First, click your username and then Settings:

  2. From here, you will be able to edit all of your personal information. Simply click Edit (or Setup) next to the entry you would like to edit.

How can I enable Backup & Sync?
  1. First, click your username and then Settings:

  2. Click "Setup" next to Backup & Sync:

  3. Choose from Local Storage, Dropbox, or Abine Servers.

How do I set Blur to Lock or Logout automatically?
  1. First, click your username and then Settings:

  2. Click 'Edit' next to Auto-lock:

  3. From here, you will be able to choose how often your Blur account Locks.

  4. Click 'Update'.

How can I enable Two-Factor Authentication?
  1. First, ensure that you have downloaded a Two-Factor Authentication app, like Authy, Google Authenticator, or FreeOTP to your mobile device.

  2. Navigate to your Blur Settings:

  3. Click 'Edit' next to Two-Factor Authentication:

  4. Open the Two-Factor Authentication app that is installed to your mobile device.

  5. Use your mobile device to scan the barcode that is on your Blur Privacy Dashboard screen:

  6. Once you've scanned the code, a number will be generated in the Two-Factor Authentication app. Enter that number into Blur and click Submit.

Where can I find my backup passphrase?
  1. First, click your username and then Settings:

  2. Click "View" next to Backup Passphrase:

  3. Confirm your Password:

  4. This is your Backup Passphrase. Write it down in a safe place.

How can I import accounts into Blur from another password manager or CSV file?
  1. First, click your username and then Settings:

  2. Click 'Import' from the Settings page:

  3. Select where you'd like to Import your information from:

  4. Choose the file that is saved to your computer:

  5. Click Import Accounts:

  6. That's it! You should now have all of your accounts present. You can double check your accounts were successfully imported by clicking here.

How does Blur protect my information?

Your privacy is our business, so we spend a lot of time making sure that we collect the minimum information necessary to operate and responsibly handle all information we do store. We think it’s important to be transparent with where, how, and why we need this data to operate Blur and how we store it.

Click here to view our Blur user data privacy chart.

How much does Blur cost?

Blur is completely free to install and use its basic features. You can also upgrade to premium to receive more privacy-enhancing features. The premium subscriptions costs $39/year, $59/2 years and $79/3 years.

Blur Free Features:

  • Account & Password Management

  • Masked Emails

  • Auto-fill Addresses & Credit Cards

  • Tracker Blocker

Blur Premium Features:

  • Backup & Sync

  • Masked Cards

  • Masked Phones

  • Multiple forwarding Masked Emails

  • Premium user support

Get Blur premium now.

Can I purchase Blur premium if I am not located in the U.S.?

For security reasons, we have pretty strict credit card authorization procedures, and one of those procedures is an AVS check, which we require to verify and charge a card that is put on file with us. Unfortunately, the majority of non-US card issuers do not support an AVS check, so most international users are typically not able to sign up and purchase a premium subscription.

In addition, Blur’s premium features are limited outside of the U.S., as masked cards only work with a valid U.S. billing address and masked phone only works in specific non-U.S. territories. However, the ability to backup & sync your account info is a premium feature that would work for anyone in any country.

If located outside the U.S., you may be able to sign up successfully via our mobile app (through GooglePlay or the Appstore), as we don't handle the subscription billing in those cases - but because we don't handle the subscription billing in these cases, we also cannot offer you any discount for the lack of full premium coverage.

If you’d like to be placed on a list of international users who wish to be notified when the full set of Blur’s premium features are available in their country, please email us at blur-support@abine.com with your country included, and we’ll be sure to contact you when Blur premium is available in your area!

How can I get Blur Mobile?

Click here to text yourself a link to install Blur to your iOS or Android device.

Why do I have a charge on my bank statement from Abine? What is it for?

The charge you're seeing could mean one of two things

  1. You purchased Blur premium: If the charge is for $5, $39, $59, or $79, that is a charge for a Blur premium subscription. It's also possible you purchased premium for one of our older products such as MaskMe or DoNotTrackMe.

  2. You purchased a Masked Card: As soon as you create a Masked Card, you will be charged by Abine. This is because Masked Cards work similarly to gift cards, meaning that you're charged to load the funds onto the Masked Card, just like if you were to purchase a gift card. If you created a Masked Card, but didn't use it, click here and then select 'Refund Card Balance' from your Masked Cards page.

If none of this sounds familiar, please contact support with details of the charge before you file a dispute against Abine/Blur, as we are happy to help resolve any payment issues directly.

How do I refund a Masked Card back to my credit card?
  1. Navigate to the Masked Cards section of your Privacy Dashboard, or simply click here.

  2. Click "Refund Card Balance" next to the Masked Card in question. The refund will be reflected to your real card in 2-5 business days.

Note that you won't get a refund for any pending transactions on the card. Only the available balance will be refunded. If you are being displayed the incorrect refund amount, contact support at any time and we can manually refund the money to you.

Which browsers and/or devices is Blur available on?

Blur is available for both Mac and PC computers. We support the following browsers: Google Chrome, Firefox, Safari, Opera, and Internet Explorer.

It is also available for iOS and Android devices. Text yourself an install link with this link.

How can I install Blur to my browser?
How do I uninstall Blur?

Follow the directions below:

Firefox:
  1. Go to "Tools" >> "Add-ons" >> "Extensions"
  2. Find Blur on the Extensions list
  3. Click either "Remove" or "Uninstall"
  4. Restart Firefox
Chrome:
  1. Go to "Settings" >> "Extensions"
  2. Find Blur on the Extensions list
  3. Click "Remove"
  4. Restart Chrome
Opera:
  1. Go to "Settings" >> "Extensions"
  2. Find Blur on the Extensions list
  3. Click the "X"
  4. Restart Opera
Safari:
  1. Go to "Safari" >> "Preferences">> "Extensions"
  2. Find Blur on the Extensions list
  3. Click "Uninstall"
  4. Restart Safari
Internet Explorer:
  1. Close Internet Explorer completely
  2. Click "Start" in Windows
  3. Click "Control Panel" >> "Programs" >> "Uninstall a program"
  4. Find Blur on the programs list
  5. Click "Uninstall"
How do I store an existing account in Blur?
  1. Login to any existing account as you typically would.

  2. Submit your account information to the website.

  3. You will see a prompt from Blur in the top right hand corner of your screen. Click "Save Password" or "Never for this Site".

  4. That's it! Blur has now successfully stored your information and will automatically auto-fill in your account credentials the next time you visit the website.

  5. You can view your Account information from the Accounts section of your Privacy Dashboard.

How do I edit my account information in Blur?
  1. To edit an account that is saved in Blur, navigate to the Accounts section of your Privacy Dashboard. Or simply, click here.

  2. Find the website that you'd like to edit your credentials to. Click the icon beneath the "Edit" column as shown below:

  3. Edit your account details and click "Save Account":

How do I access my accounts and passwords across multiple devices?

Once you sign up for Blur, you will be able to seamlessly access your account information across multiple devices, through Abine servers. While Backup & Sync is normally a premium feature, all users will receive free premium for 30 days once they sign up. After the 30 days, you will need to upgrade to premium in order to access Backup & Sync.

We encrypt all of your information directly with your password, before it is sent to the cloud, so at no point will Abine store your plain text account information on our servers.

What happens if I clear my cache when I restart my browser?

If you have your information stored locally (i.e. you do not have Backup & Sync authorized), DO NOT CLEAR YOUR CACHE, unless you are OK with having your accounts & passwords removed.

If you lose your accounts due to a cache reset, there is no way to recover those lost accounts.

What are the benefits to Backup & Sync?
  1. Backup: all of your account information is securely backed up, so that there is no chance of data loss or data corruption.

  2. Sync: With Sync, you can access your account information anywhere. Your passwords, accounts, addresses, and credit cards should be encrypted, private, and automatically updated on your computer, phone, or tablet.

I already use a password manager, how can I turn this feature off completely?
  1. Click your Blur icon from your browser's toolbar:

  2. Click Settings:

  3. Click "Settings for All Sites":

  4. Toggle OFF: Account Saving, Account auto-fill & login, and Suggest strong passwords:

  5. Refresh your page.

Note: These features are independent of one another. You can individually turn off Account Saving, Account auto-fill, and Suggest strong passwords depending on what suits you best.

Does Blur automatically remember the strong passwords I've created?

Yes! Blur automatically remembers the strong passwords that you’ve generated through Blur and are accessible from your Blur Account page. You can click here to view those stored accounts now.

How do I stop Blur from filling erroneous form fields?

If you ever notice that Blur is filling a field incorrectly, please contact support to inform us of which website you are on, and how it is being incorrectly filled. Our team will resolve this as quickly as possible from our end.

In the meantime, you can follow these steps to fill the correct information in the form field:

  1. Right click into the form field and scroll down to Blur:

  2. From here, select the appropriate entry. For example, if I wanted to Mask My email, I would right click and scroll to Blur. Hover over Email and then select Mask My Email:

How do I delete an existing account in Blur?
  1. To delete an account that is saved in Blur, navigate to the Accounts section of your Privacy Dashboard. Or simply, click here.

  2. Find the website that you'd like to delete and click the Trashcan:

How do I export my Blur data?
  1. Click your username in the top right hand corner of the screen and then select “Settings” :

  2. Click Export at the bottom of your Settings page:

  3. Click either Download CSV or Download Blur File:

  4. Save the file and you will be all set!


How can I import my accounts from another password manager, like Lastpass or Roboform?
  1. Click Account:

  2. Click Go to Accounts Import Tool:

  3. Select the product you would like to import from.

  4. Find the exported file and click done.

What are Masked Cards?

Masked Cards are unique, disposable, private credit cards created in the amount you specify. They are real MasterCards that function like a pre-paid gift card that you create on the fly as you shop. Use Masked Cards whenever you're uncomfortable giving out your real card information.

  1. When you're at a checkout and ready to create and use a Masked Card, click into the field asking for your card number and here is what you'll see. Click 'Protect My Card'

  2. Enter the exact amount for the transaction. Click "Finish Up".

  3. Blur will confirm you'd like to finish creating the Masked Card. This is when your personal credit card will be charged by Abine in the amount you specified.

  4. Click 'Use My Masked Card' and your private info will be auto-filled into checkout. That's it! You've just successfully protected your credit card.

Make sure you use the following billing address when you check out:

Abine, Inc.
280 Summer Street
Boston, MA 02210

That's it! You've kept your credit card info private.

How do I get a refund for unused Masked Cards?
  1. Navigate to the Masked Cards section of your Privacy Dashboard, or simply click here.

  2. Click "Refund Card Balance" next to the Masked Card in question. The refund will be reflected to your real card in 2-5 business days.

Note that you won't get a refund for any pending transactions on the card. Only the available balance will be refunded. If you are being displayed the incorrect refund amount, contact support at any time and we can manually refund the money to you.

Why am I being charged for creating a Masked Card?

Masked Cards are a premium feature, so unless you are a Free Trial user, you will have to purchase a premium subscription in order to access Masked Cards (Read about subscription costs here). You will also be charged for each Masked Card you create in order to load those funds onto your new virtual prepaid card (similar to buying a gift card).

Effective 8/14/2015, we will be adding additional fees for using Masked Cards. We have been holding various credit card processing fees at bay and have mostly included them as part of Blur’s premium subscription price.

Unfortunately, VISA / MasterCard / AMEX and other credit card companies have raised our fees. These are fees which we incur each time we charge your credit card to make a Masked Card. For this reason, we need to cover more of our costs when you use your credit card to buy Masked Cards. If you use a credit card to buy Masked Cards, there will now be a fee of $2 per card for all cards under $100 (the majority of cards made today). In addition, we’ll pass on a charge 1.5% of the card value for cards above $100.

There are two important things to note about the new fees:

  1. Abine is NOT making money off these fees. We are simply passing along the fees we get charged, so that we may continue to provide you with Masked Cards.

  2. We have added a beta service option to link your bank account to Blur (similar to Paypal). If you link your bank account, since we don't pay as much in fees, you will be able to continue creating Masked Cards for free as part of your annual subscription price.

We’re not happy about having to pass on more fees to you – especially when they go to big profitable payment companies – so we’ll continue to look for better ways to process transactions for Masked Cardin the future. In the meantime, the convenience, privacy and security of Masked Cards will now costs a few extra dollars unless you link your bank account to your Blur account.

To link your bank account, visit your Settings page.

For feedback or further questions, please don't hesitate to contact support.

How long does it take for Masked Card refunds to be returned to my account?

It takes 2-5 business days for refunds to be processed to your account.

How can I view the Masked Card number, expiration date, and CVC number of the Masked Card?
  1. Navigate to the Masked Cards section of your Privacy Dashboard, or simply click here.

  2. Click “View Details” next to the specific card you’ve created:

  3. From here, you will be able to see all of the Masked Card info, including card number, expiration date, CVC code, and billing address.

I created a Masked Card, but didn't spend the full amount. How do I get refunded for the remaining balance?
  1. Navigate to the Masked Cards section of your Privacy Dashboard, or simply click here.

  2. Click "Refund Card Balance" next to the Masked Card in question. This will issue you a refund for any unused balance, which will be reflected to your real card in 2-5 business days.

I keep getting an error message that I cannot create cards becuase I am not in the US, but I am! What does this mean?

If you're receiving this incorrect error message, it most likely means that you are running a VPN. As Masked Cards are for US users only, if you use a VPN, our system may read that you are coming from a location outside of the US, so we will place a lock on the card account. In order to get the hold removed, you will need to contact support. Once our support team removes the hold, you will be able to create Masked Cards.

How can I tell if the Masked Card was accepted by the merchant?
  1. Navigate to the Masked Cards section of your Privacy Dashboard, or simply click here.

  2. Find the Masked Card in question and click "View Details"::

  3. From "View Details", if the Masked Card is marked "Complete", the charge has successfully posted. It can take up to 24-48 hours for charges to post.

See additional links : What happens if my Masked Card is declined?

How much do Masked Cards cost? Are there fees associated with Masked Cards?

Masked Cards are a premium feature, so unless you are a Free Trial user, you will have to purchase a premium subscription in order to access Masked Cards (Read about subscription costs here). You will also be charged for each Masked Card you create in order to load those funds onto your new virtual prepaid card (similar to buying a gift card).

Effective 8/14/2015, we will be adding additional fees for using Masked Cards. We have been holding various credit card processing fees at bay and have mostly included them as part of Blur’s premium subscription price.

Unfortunately, VISA / MasterCard / AMEX and other credit card companies have raised our fees. These are fees which we incur each time we charge your credit card to make a Masked Card. For this reason, we need to cover more of our costs when you use your credit card to buy Masked Cards. If you use a credit card to buy Masked Cards, there will now be a fee of $2 per card for all cards under $100 (the majority of cards made today). In addition, we’ll pass on a charge 1.5% of the card value for cards above $100.

There are two important things to note about the new fees:

  1. Abine is NOT making money off these fees. We are simply passing along the fees we get charged, so that we may continue to provide you with Masked Cards.

  2. We have added a beta service option to link your bank account to Blur (similar to Paypal). If you link your bank account, since we don't pay as much in fees, you will be able to continue creating Masked Cards for free as part of your annual subscription price.

We’re not happy about having to pass on more fees to you – especially when they go to big profitable payment companies – so we’ll continue to look for better ways to process transactions for Masked Cardin the future. In the meantime, the convenience, privacy and security of Masked Cards will now costs a few extra dollars unless you link your bank account to your Blur account.

To link your bank account, visit your Settings page.

For feedback or further questions, please don't hesitate to contact support.

What does "Pending" mean when I view my Masked Card details?

Pending means that you have successfully submitted a payment to the merchant. Once the charge is fully posted, the status will change to "Completed".

If the charge remains pending for more than a week, please contact support and we will help you close & refund the Masked Card if necessary.

This Masked Card is over 30 days old and I suddenly see a charge from Blur on it. What happened?

We have been holding various credit card processing fees at bay and have mostly included them as part of Blur’s premium subscription price.

Unfortunately, VISA / MasterCard / AMEX and other credit card companies have raised our fees. These are fees which we incur each time we charge your credit card to make a Masked Card. For this reason, we have recently added fees to cover these costs (read more here). This will appear on your Masked Card as 'BLUR-DELETEME-ABINE'. This does not indicate a charge for Abine's DeleteMe service, it is simply the label that we've used as the description of this fee.

Once a card is 30 days old, if it still has a remaining balance, we will deduct $5.95 from the remaining balance every 30 days until the balance is zero. If the balance is less than $5.95, we will deduct the remaining amount instead. If you use a Masked Card for a recurring subscription, you will not incur this fee.

There is a very simple method to avoid this fee: do not leave a remaining balance on your Masked Cards. Create Masked Cards for the exact amount you want to spend or close the cards after use to have the remaining balance refunded to you. The fee will affect all users, whether they fund their Masked Cards through a credit card or bank account.

Why do I have to verify my card to spend more with Masked Cards?

To help prevent fraudulent behavior we ask users to verify they are the actual owners of their credit card. Doing this verification will raise the limits you have set for your Masked Card spending.You'll see the option to verify your card if you run into a limit when trying to create a new Masked Card, or you can do so from the Masked Cards page.

What billing information should I enter into the website checkout form?

In order for a charge to successfully post, you do need to use our billing address with Masked Cards. It is listed on the Masked Card, and for your reference, it is also:

Abine, Inc.
280 Summer Street
Boston, MA 02210


In order for the purchase to be sent to you, you will need to use your own shipping address. Please do not use the Boston, MA shipping address or we will receive your package!

The merchant is asking for a billing phone number, what phone number should I list when I make a purchase?

You can give the merchant your real phone number, your masked phone number, or our office phone number, which is 617.345.0024.

See additional links : What billing information should I enter into the website checkout form?

Can I use a different name when using Masked Cards?

Yes! You can use any name you'd like when using a Masked Card. You may use your own name, Abine, Inc, or even a made up name!

See additional links : What billing information should I enter into the website checkout form?

How can I use Masked Cards for a recurring subscription?

To use a Masked Card with a recurring subscription, you will need to create one Masked Card for the full value of the subscription multiplied by the number of months you’d like to have the subscription for.

For example, if you’re signing up for Netflix at $10/month and think you’ll want the subscription for 6 months, you would create a Masked Card for $60. As the months elapse, Netflix will charge the card on file, so your Masked Card will slowly be worn down to zero over the course of those 6 months.

Can I add money to an existing Masked Card?

There is no way to add money to an existing card, but this is a feature we hope to add in the future. We encourage users to create a new masked card for each individual purchase that is made.

Can I edit the value of a Masked Card I've already created?

There is no way to edit the value of an existing card, but this is a feature we hope to add in the future.

Can I use a Masked Card for more than one transaction?

As long as there's enough funds remaining on the Masked Card, you can use it for multiple transactions until the balance is fully spent. We simply recommend that you use Masked Cards for one transaction each as a safety precaution to avoid being overcharged by merchants.

Why is my Masked Card getting declined?

If there are no authorizations or attempted transactions when you view card details, this means it was rejected by the merchant site prior to any charge being attempted. This can happen for the following reasons:

  1. The wrong card number, expiration date or CVV code was entered or auto-filled, or was entered in the wrong space (CVV code in expiration date field or vice versa).

  2. The site not accepting MasterCard, or the wrong card type being selected by accident (Visa being selected instead, for example).

  3. The merchant website not liking the masked card for their own reasons. In this case, you'd have to ask them why they rejected it, unfortunately.

See additional links : How do I get a refund for unused Masked Cards?

Why is my Masked Card displaying the incorrect refund when I attempt to close and refund?

Sometimes, Masked Cards can report the incorrect remaining balance, thus the incorrect refund amount. If this occurs, contact support and detail the amount of the Masked Card created and the amount you should be refunded.

Unfortunately, automation doesn't always work perfectly, but rest assured, we want to refund your money as soon as possible.

When I use a Masked Card, what appears on my credit card statement?

All Masked Card purchases you make will appear on your credit card statement as charges from 'BLUR'. These charges will be for the exact value you created the Masked Card for.

Why do I have multiple charges on my statement from BLUR? I've already paid for the service!

Each Masked Card that you create will show up on your bank statement as a charge from BLUR. This money is actually for the merchant that you end up purchasing from. Essentially you pay us and then we pay the merchant. That way, you remain private the entire time!

Is there a limit to using Masked Cards?

Yes there is a limit to using Masked Cards. New Masked Card users begin with low spending limits (generally around $50/week) while our automated payments system adjusts to your account and Masked Card usage. After that period, verified users have a weekly limit of $500. If you'd like to inquire about higher limits, please contact our support team and we'll look into your account.

How do I change the Credit Card on file for Masked Cards?
  1. First, click your username and then Settings:

  2. Click "Edit" next to Credit Card:

  3. From there you can edit your Credit Card information.

Do you offer protection like my regular credit card? How do you handle chargebacks/disputes for items I purchase with a Masked Card?

If you purchased a product you are unhappy with (or you don't receive the item), you should first contact the merchant where you made the purchase and request a refund (as you would with your regular credit card). Any refund they issue will go directly to the Masked Card you used for the original purchase. If you wish to file a chargeback because the merchant is not cooperating, Abine would be the issuing bank in this case, not your regular card issuer. Please contact our support team with the following details:

  • The last 4 of the Masked Card involved and the amount of the purchase in question.
  • The name of the company you purchased from.
  • A brief description of the goods or services purchased.
  • A forward or screenshot of an invoice or confirmation email from the merchant detailing the original purchase.
  • Forwards or screenshots of any email correspondence between you and the merchant, including dates of contact, even it was an email they didn't reply to (or if it was via phone or other methods, a brief description of that correspondence - including the number used to contact them).

That said, if you have not made more than one attempt to contact the merchant, we suggest that you try to contact them about the issue again, as merchants would generally prefer to issue a refund as opposed to dealing with a dispute.

I've closed out a Masked Card but ended up returning the purchase, will I still get the refund?

Absolutely. If you've already deactivated the card, the refund will still post to your Masked Card. You can see this refund credited when you click "View Details" from your Masked Card page.

In order to get the refund back to your real card account on an already deactivated card, you will need to contact support in order to be refunded. We will manually process the refund ASAP, at which point you will see the funds returned to your account in 2-5 business days.

Can I mask more than one card at a time?

Currently, you can only mask one card at a time. You can, however, change the card on file at any point. Once the card on file is changed, any subsequent Masked Cards / subscription fees will be charged to that specific card.

The merchant has issued me a refund, but I still don't see it in my bank account. What gives?

Once a merchant issues a refund, it will be credited back to your Masked Card. Once this refund is credited back to your Masked Card, you will need to select to "Refund Card Balance" next to the specific Masked Card.

I just signed up for premium, and am unable to create Masked Cards, what gives?

Due to the nature of our service, we do have a rather strict security system in place. These security precautions help to keep the bad guys out, but unfortunately, can cause legitimate Masked Card users to be unable to create cards. The odds are you did nothing wrong, but our system read your account as being suspicious for one reason or another.

If you are unable to create a Masked Card, please contact support and we will help you out right away.

Why was I double charged by Abine?

Odds are, you either created two masked cards by accident, or created a masked card but didn't use it (and ended up making your purchase with your real credit card instead). Either situation should be easily fixable.

Log in to your Privacy Dashboard , click "Masking" >> "Masked Cards" >> "View Details" next to the corresponding masked cards. There you can see what was used, and what wasn't (if the details are blank, it wasn't used). You can then click "Refund Card Balance" to be refunded for any unused masked cards.

Do Masked Cards work internationally?

At this time, Masked Cards are available for US users only.

How can I shut the Masked Card panel off on a specific website?
  1. Click your Blur icon and select Settings:

  2. Toggle off "Mask my credit card" for this website:

How can I shut the Masked Card panel off on all websites?
  1. Click your Blur icon and select Settings:

  2. Click "Settings for All Sites":

  3. Toggle off "Mask my credit card" for all sites:

Why do my Masked Cards show up as RECURRING on my bank statement?

The 'RECURRING' flag is there to specify a category of payments to the bank that issued your credit card. Specifically, it's an e-commerce indicator (ECI) that tells the bank that you may decide to make another Masked Card in the future, not that you'll be charged again automatically.

Masked Cards are NOT recurring in any way.

I'm trying to buy something from a merchant that's based outside of the U.S. but the Masked Card keeps getting declined. Why?

Unfortunately, we recently had to block non-US merchants due to heavy fraud concerns. As it turns out, the majority of transactions placed with non-US merchants using Masked Cards have been initiated by fraudulent users. Although certain non-US countries are not of particular concern, we're only able to separate merchants by US and non-US, and are not able to allow specific "safe" countries at this time.

The plan is to allow non-US merchants again within the near future, but we will not able to do so until we're confident we won't see the same negative consequences we were seeing previously.

I get points/rebates/miles when I use my credit card, will these benefits still apply to my Masked Card purchases?

Unfortunately, since you would be completing your purchases with Masked Cards issued by Abine, instead of your regular credit card - none of your credit card benefits would apply. However, every time you create a Masked Card, you would be completing a purchase with Abine for a prepaid card - which is categorized as "7299: Miscellaneous General Services." If your card issuer offers any benefits for that category of purchase, you would still receive those benefits for every Masked Card you create.

Can I use a debit card to fund my Masked Cards? Will a debit card be subject to the same service fees as a credit card?

Yes, you can use a debit card to fund your Masked Cards. However, since you don't supply your PIN when using your debit card with us, it will be run as credit (debit cards are typically run as credit during online transactions). Therefore your debit card will be subject to the same service fees as a credit card.

I created a Masked Card but the purchase didn't go through and there's no activity when I click "View details," what happened?

Either the card was rejected by the merchant or you created the card but didn't complete any transaction with it.

Abine automatically refunded a Masked Card that I didn't use, but I was planning on using it later. What can I do?

Unfortunately, we cannot re-open Masked Cards that have been closed/refunded, so you'd have to create a new Masked Card for your intended transaction. Since we don't want users to accidentally create cards and have their money tied up for periods of time, we monitor and automatically refund cards that have zero activity. In the future, we suggest that you create Masked Cards at the time - or shortly before - you intend to use the card with a merchant site.

I was charged by Abine for a Masked Card, but I've never used it. What do I do?

No problem! Simply follow the instructions below:

  1. Navigate to the Masked Cards section of your Privacy Dashboard, or simply click here.

  2. Click "Refund Card Balance" next to the Masked Card in question. The refund will be reflected to your real card in 2-5 business days.

What happens when I create a new Masked Card?

  1. Simply enter the total amount in the Masked Card panel that you see at checkout:

  2. Once you click Finish Up, Abine will bill your real card for that amount.

  3. You will get your new Masked Card, ready for use!

At this point, you might ask yourself, why can't you only bill me AFTER I successfully use my Masked Card?

The answer is a little complicated but includes the following reasons:

  1. We're working on this and we hope to be able to do it soon.

  2. We're not a bank and can't extend credit to you, even for a short period.

  3. There are technical limitations in being able to know when the merchant charged you exactly and when Abine can charge your card, and for what amount.

Bottom line: Masked cards function like pre-paid gift cards. You make them first, and then spend them. The good news is you can ALWAYS get a refund whenever you want for any of the money you have not spent on any Masked Card.

How do I get a refund for unused Masked Cards?
  1. Navigate to the Masked Cards section of your Privacy Dashboard, or simply click here.

  2. Click "Refund Card Balance" next to the Masked Card in question. The refund will be reflected to your real card in 2-5 business days.

The most common reasons to request a Masked Card refund:

a. the merchant fails to accept payment

b. you end up not using it

Note that you won't get a refund for any pending transactions on the card. Only the available balance will be refunded. If you are being displayed the incorrect refund amount, contact support at any time and we can manually refund the money to you.

Why do I need to wait 2-5 days to see my refund?

Why? Because this is the standard time credit card refunds take between banks - it has nothing to do with us - we want you to get your money back as fast as possible - hopefully so you can make more Masked Cards :)

Why should I authorize Backup & Sync?

With Backup & Sync authorized, all of your information will be securely backed up, which means you will be able to seamlessly access your Blur account information from any device.

Furthermore, storing your information locally on your browser may lead to data corruption or data loss. If you lose information without Backup & Sync authorized, there is no way to get it back.

Where is my information stored if I do not authorize Backup & Sync?

If you do not authorize Backup & Sync, your information is stored locally on your browser. The data is stored in your browser’s local storage which is a special area provided for extensions to save data.

How can I authorize Backup & Sync?

Backup & Sync will automatically be turned on once you sign up for Blur. While it is a premium feature, all users receive 30 days of free premium, so you will be able to see the advantages of authorizing this, for free, for 30 days.

Once the 30 days expire, you will need to upgrade to premium in order to access Backup & Sync.

What happens if I don't authorize Backup & Sync?

We strongly encourage users to authorize, but if you don't, all of your information is stored locally on your browser. If Blur is removed, or if you forget your password, all of your account & password information will be wiped clean.

Why can't I authorize Backup & Sync?

Backup & Sync is for premium subscribers only.

Upgrade to premium now..

I'm a free user, how can I authorize Backup & Sync?

Backup & Sync is for premium subscribers only.

Upgrade to premium now..

I just logged into my Blur account, but all of my accounts & passwords are missing, what should I do now?

If you've just logged into your Blur account, but all of your accounts & passwords appear to be missing, you can manually roll-back your Blur account to the most recent automated backup of your stored Blur data, as long as you have your Blur password.

To do this, navigate to your Blur settings page.

Then, locate the Manage Backups settings option

If you know your Blur password, you'll enter it at this step to allow access to your automated backups

Then, choose the automated backup file that you'd like to use to restore your accounts & passwords

Make sure to review the automated backup file at this next step, so you know exactly what is going to be restored upon the completion of the process

After clicking Restore Changes, make sure that the roll-back was completed successfully by noticing the "Changes restored successfully" message on the next screen

How can I manually backup my data?

As a premium user who has activated Backup & Sync, you can manually create a backup file of your stored Blur data on our servers by clicking the \"Backup now\" button at the top right corner of the Blur webapp:

This newly created secure backup will not be available for view here.

How can I manually sync my data?

Sometimes, you may use Blur to create new login credentials, but the information won't immediately appear for view inside the Blur webapp or mobile app. As a premium user who has activated Backup & Sync you can fix this, by manually syncing your account by clicking the \"Sync now\" button at the top right corner of the Blur webapp:

What is a backup passphrase?

A Backup Passphrase will allow you to recover your account information if you forget your password. Without this passphrase, if you forget and reset your password, all of your account information will be erased because all of your information is encrypted directly with your password.

Your passwords are securely encrypted with a backup passphrase that only you have. Please record your backup passphrase somewhere outside of the product.

What kind of data is encrypted by my backup passphrase?

All of the data that Blur stores for password management and auto-filling forms is encrypted with your master password, thus your backup passphrase.

This includes your account usernames, account passwords, the names of websites where you have accounts, and non-Masked email addresses, as well as any real credit card information or address information that you provide for the purpose of auto-filling.

Why isn't all of my data encrypted this way?

Abine needs to know some information to provide Masking services to you. For example, we need your email address and list of Masked Emails to provide email forwarding; we also need some subscriber information if you sign up for our premium services.

Can Abine access my encrypted data?

No, we can't access your data. Blur generates your backup passphrase locally, so that it is never readable by an Abine server. We believe in host-proof hosting: we CANNOT read your data, even in a worst-case scenario (hostile takeover, government subpoena, etc.)

Why can't you just encrypt my data with my password?

The backup passphrase we provide is guaranteed to be more secure than 99% of user-generated passwords. This provides extra encryption to your data, so that even if your encrypted data were stolen, a hacker would not be able to use brute force to decrypt the data. Let this be a reminder that when choosing a password, make sure to pick a strong one!

Why don't I have a backup passphrase?

Currently, there are a handful of users who signed up for Blur or MaskMe before backup passphrases had been implemented, and you will not have a passphrase at this point. We are going to add the ability for users to set one soon, however. In the meantime, be sure that you do not forget your password! I do apologize for any inconvenience.

I forgot my Blur password, and DO NOT use the Account & Password Management feature, what should I do?

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I forgot my Blur password, and I DO use the Account & Password Management feature, what should I do?

If you've forgotten your Blur password and you DO have Accounts and Passwords stored in Blur, you will need to reset your Blur using your Backup Passphrase in order to keep all of your account information saved.

  1. Your Backup Passphrase can be found from Settings of your Privacy Dashboard
  2. Click "View backup passphrase" and this is what you will see:

  3. Write your Backup Passphrase down now . If you are not logged into your account, we hope you've written this down in the past.

  4. Once you have your Backup Passphrase written down, you can reset your password using this link. That link will take you to a page that asks for your email address. You must then enter the email address that you used to create your Blur account

You'll then receive an email from Abine, and the subject line of this email will read: "Blur (formerly DoNotTrackMe) Reset Password Request" Make sure to click the "RESET" link that is included in the body of this email message.

What are Masked Emails?

Masked Emails are disposable email addresses that you can give to websites instead of giving them your real email address. We recommend you use them all the time, but they come in especially handy when you want quick one-time access for a new site, if you're afraid a site might spam you later, or if you're just not sure a company is trustworthy.

How do I create a Masked Email?

You can create Masked Emails in two places:

  1. The next time you hit a web form that asks for your email address, Blur will ask if you'd like to either Mask your Email or Use your Email. If you choose Mask, Blur will auto-fill a new, unique Masked Email address into the form.

  2. You can also create a Masked Email right from the Masked Emails page of your Privacy Dashboard. From this page, simply click "+ New Masked Email" and one will be automatically generated for you.

Where can I see messages sent to my Masked Emails?

You have two options:

  1. Blur's temporary inbox:

    • Click the blue "View Inbox" button on Blur's Masked Emails page:

      This temporary inbox holds email messages up to 4 hours. Premium users can configure this setting to store emails for up to 1 week.

  2. Your own email's inbox:

    • You'll get all your email messages sent right to your regular email inbox. All emails received to a Masked address will be marked "Masked" as you can see here:

How do I block a sender from sending me messages through one of my Masked Emails?

You can block that Masked address in one of two ways:

  1. Straight from your inbox at the top of the email message:

  2. Navigate to your Masked Emails page and slide the Forwarding toggle switch from GREEN to RED.

Can I reply to a Masked Email?

Yes! When you reply to a Masked Email we still keep your real email address private. Reply away. This is what the address that pops up in the "To" field will look like:

Can I start a conversation with Masked Emails?

At this time you cannot start an email chain with a Masked Email, but this is something we hope to add in the future.

Can I have multiple primary email accounts that I can choose to forward my Masked Emails to?

Yes! Multiple forwarding email addresses is a feature that is available to premium users only. If you'd like to upgrade to premium to be able to use this feature, click here to do so.

  1. Login to your Blur account and navigate to Masked Emails. Or, simply click here.

  2. Beneath "Forward Address" click into the box and select "Add Email":

  3. Enter the additional email addresses you would like to mask and click Update :

  4. To change the email address your Masked Emails forward to, click on the box beneath "Forward Address". Select whichever email you prefer. From here on out, that specific masked email will forward to that specific email address.

I am being told my email address is invalid, what should I do?

First, check to ensure that you're logged into your Blur account . If you are not logged in, please log in and the issue will correct itself.

If you are logged in, your mail provider most likely rejected emails from opayq.com, which caused forwarding to be stopped. This happens more often than you think. Mail providers will hard bounce (reject) emails they find suspicious and tell us your address isn't valid. We can set everything back to forwarding for you, but it's possible it will happen again unless you can have your mail provider whitelist opayq.com.

Please contact our support team and we will remove the hold for you.

How can I change the email address my Masked Emails forward to?
  1. First, click your username and then Settings:

  2. Click "Edit" next to Email:

How can I set up multiple forwarding addresses?

Multiple forwarding email addresses is a feature that is available to premium users only. If you'd like to upgrade to premium to be able to use this feature, click here to do so.

  1. Login to your Blur account and navigate to Masked Emails. Or, simply click here.

  2. Beneath "Forward Address" click into the box and select "Add Email":

  3. Enter the additional email addresses you would like to mask and click Update :

  4. To change the email address your Masked Emails forward to, click on the box beneath "Forward Address". Select whichever email you prefer. From here on out, that specific masked email will forward to that specific email address.

Which real email address should I log in with?

You should log into your account with the email address that you originally signed up with.

How often can I change the email addresses that I have set up to forward?

You can change your email addresses as frequently as you like! There is a 3 email limit to how many real email addresses you can mask.

How can I see more than one real email address from the Masked Email panel?

Unfortunately, there is no way for you to have more than one real forwarding email address on the Masked Email panel. The email address that you can select from on that panel will be the email address that you use to login to your account.

That said, once you create a masked email, you can change which email address that masked email forwards to from your masked email page.

My Masked Emails have stopped forwarding messages to my primary email address. What happened?
  1. There’s likely a few things at play that could potentially be causing this to happen:

    Recent attempts to forward emails using your Masked Email addresses have "hard-bounced". A hard bounce indicates a permanent failure of an attempt to deliver an email message. Here are the most common reasons for hard bounces:

    • The target email address does not exist

    • The domain name does not exist

    • The recipient email server has permanently blocked email delivery

    When we receive these hard bounce notifications, we then disable forwarding for all of your Masked Emails, in addition to disabling your ability to create any new Masked Emails. We do this to ensure that our bounce rates remain at a reasonable level.

  2. Masked Emails are going straight to spam or junk mail. If this begins happening, you may have put a spam filter in place for Masked Emails, causing all forwarded Masked Emails to go directly to spam or junk mail. In this case, there’s a few steps you can take to prevent this in the future:

    • Add the domain "@opayq.com" to your "Safe Senders" list

    • Create a filter for the domain "@opayq.com", and make sure to select the option that when an email message arrives that matches the filter, to never send those messages to spam
    • Mark any emails that you receive with "[Masked]" in the "from" line as "Not Spam"

    For detailed instructions for your email provider, you can refer to the following links:

  3. You have previously marked an email from a Masked Email address as "spam". Any time you mark an email that comes in from a masked email (@opayq.com) as "spam", it will keep you from receiving any Masked Emails in the future. To keep a Masked Email address from forwarding to your target inbox, instead of "marking as spam" simply block that Masked Email from forwarding. For instructions on how to do so, please refer to our FAQs page.

  4. Senders of mail to Masked Emails have blocked our Masked Email domain because they think we’re sending spam. In this case, the sender of these emails may have black-listed our Masked Email domains or email server IP addresses. If this is the case, you may be told "please provide a valid email address" or "disposable email addresses are not allowed". When this happens, simply email us at support [at] get abine [dot] com and we can change the domain for Masked Emails on these specific sites to one of our other domains (e.g. @maskedmails.com, @abinemail.com, @beconfidential.com, etc...)

What are Masked Phones?

With Masked Phones, you'll get one brand new phone number that forwards calls, text messages, and voicemails to your actual phone number. You can then block/unblock any number from calling you with one click.

The next time you click into an online form asking for your phone number, click "Mask My Phone", and your new forwarding phone number will automatically populate into the phone field box.

How do I block a number?

First, go to your Masked Phones page. Find the number you want to block, and switch Forwarding from 'ON' to 'OFF'.

If I block someone with my Masked Phone number, do they know I did so?

No, they'll hear a recording telling them the number is no longer available.

Does Masked Phone support both cell phone numbers and home phone numbers?

Yes, you can mask either your cell or home phone number, whichever you prefer!

Can I make calls from my Masked Phone number?

Yes. You can make a call from your Masked Phone number to any domestic phone number. Pick the "Make Masked Phone Call" option on the Masked Phones page:

You can also make Masked Phone calls from the Blur Mobile app.

Can I still receive voicemails with a Masked Phone?

Yes. Calls to your Masked Phone number are forwarded directly to your personal number, so a caller will be able to leave you a voicemail as if they had called you directly.

Why can't I verify my real phone number to set up my Masked Phone?

Are you located in the UK? If so, did you enter a zero after +44? If yes, please remove the zero from your target number and we will be able to successfully send you a new verification code.

Otherwise, please contact support. Include the number you're trying to verify and the email address your account is under.

How can I change the real phone number that is Masked?

Please follow the below steps.

  1. Click Settings in the top right hand corner of your screen:

  2. Click "Change" next to Phone:

  3. From here, you will be able to change the phone number on file:

  4. That's it! You have just successfully changed the phone number that is masked.

My Masked Phone isn't working, what should I do?
  1. First, check your Masked Phone page to make sure that your Masked Phone number is set up to forward to your real phone number. The red highlighted box is the number that should be your real phone number:

    • If your target number is listed incorrectly, your masked phone won't work.

    • If you're a UK user, your masked phone won't work if you entered a zero after the +44.

  2. If there is an error in your phone number, make any necessary edits to your target number and see if you can call your Masked Phone from another phone. (See above question for instructions on how to change your phone number).

  3. If it's still not working, check your Masked Phone page to see if you have enough minutes for the remaining month:

  4. If none of this applied, please contact support and include your email address that is on file with Blur, your target phone number, and your Masked Phone number.

Can I receive text messages on my Masked Phone?

At this time only U.S. and U.K. users can receive text messages on their Masked Phone (note that your telephone plan and receiving device must also support text messaging). We are working with our partner to provide texting functionality for other countries.

Please note that some US phone carriers will not allow forwarding of "short-code messages." This means that some of the texts used for user authentication by websites like Google and Facebook may not be compatible with Masked Phone numbers at this time. We hope carriers loosen these restrictions in the near future.

Can I send text messages from my Masked Phone?

If you receive a text message to your masked phone, you can respond to that text message without revealing your real phone number.

To do this properly, first type the last four digits of the number that has just texted you, followed by a colon, followed by the message that you want the recipient to receive.

For example, if your receive a text from a phone number (123) 456 - 7891, in order to respond with a Masked text message, you would write "7891: (your message here)."

This is what your iPhone will look like when you've received a text from a masked number:

This is what the recipient's phone will look like, so they won't have any idea they're texting a masked phone number:

Are there limits to calling and texting?

Yes, there are limits in place for the number of minutes and texts you can use per month. With a premium subscription, users are given $3 in Masked Phone usage every month. For each masked phone call, it costs .01$ to connect and .01$ for each additional minute. Each text received to a Masked phone is also .01$.

What does the $3/month for Masked Phones mean?

With a premium subscription, users are given $3 in Masked Phone usage every month. For each masked phone call, it costs .01$ to connect and .01$ for each additional minute. Each text received to a Masked phone is also .01$.

Can I forward calls from my Masked Phone number to multiple phones?

Not presently, but this is a feature our team is considering adding.

Can I change my Masked Phone number?

Yes! You can. It costs $7 to change your Masked Phone number.

  1. Navigate to the Masked Phone section of your Blur Privacy Dashboard or simply click here.

  2. Click "Change Masked Phone":

  3. Confirm that you would like a new number and agree to pay the one-time $7 fee:

  4. Refresh your page.

Are Masked Phone numbers supported internationally?

Masked Phones are supported in the following countries:

  • Austria
  • Germany
  • Belgium
  • Denmark
  • Finland
  • France
  • Ireland
  • Italy
  • Netherlands
  • Poland
  • Portugal
  • South Africa
  • Spain
  • Sweden
  • United States
  • United Kingdom
What is Two-Factor Authentication?

To increase the security of your account, you can enable Two-Factor Authentication. This will require two steps to login to your account. You will first enter in your Master Password and then you will enter the time-based code that has been generated by the Blur entry in your Two-Factor Authentication app on your mobile device, at that exact moment.

To generate these codes with your mobile device, you can use any Two-Factor Authentication app, like Authy, Google Authenticator, or FreeOTP.

How can I enable Two-Factor Authentication?
  1. First, ensure that you have downloaded a Two-Factor Authentication app, like Authy, Google Authenticator, or FreeOTP to your mobile device.

  2. Navigate to your Blur Settings:

  3. Click 'Edit' next to Two-Factor Authentication:

  4. Open the Two-Factor Authentication app that is installed to your mobile device.

  5. Use your mobile device to scan the barcode that is on your Blur Privacy Dashboard screen:

  6. Once you've scanned the code, a number will be generated in the Two-Factor Authentication app. Enter that number into Blur and click Submit.

How do I login to my account once Two-Factor Authentication is authorized?
  1. Go to the Blur login page here.

  2. Enter your email address and password and click "Log In".

  3. Once you click login, you will be prompted to enter the authentication code generated by your authentication app.From your mobile device, open the Two-Factor app, and enter the 6 digit number onto the screen, and click "Log In."

What is included in Blur's Free version verses Blur Premium?

What will happen at the end of my 30 days of free service?

After your first 30 days of your Blur subscription, your account will be downgraded from free premium to a basic account. You will not be charged once your 30 days is up. You will simply be downgraded to a free account, which means you have access to Masked Emails, the Password & Account Manager (but not synced across devices), and the Tracker Blocker

How much does Blur premium cost?

Blur premium costs $39/year, $59/2 years, or $79/3 years. Get Blur premium now.

I'd like to know a little more about Blur's Premium features...
  • Mask your Credit Card: Create safe, protected, one time use credit cards in the specific amount you specify. Use Masked Cards whenever you're uncomfortable giving out your real card information.

  • Mask your Phone Number : Create a disposable phone number that links to your real phone number. Easily block spammers or unwanted calls in just one click!

  • Securely sync your information across devices: With Blur premium, you can store all of your favorite accounts and easily access these accounts across devices, like your mobile phone or work computer.

  • Set up multiple forwarding email addresses: With Blur premium, you can setup multiple forwarding email addresses. Now, you have direct control over which masked emails go to which true email addresses.

How do I cancel my Blur premium subscription?
  1. To cancel your premium subscription, navigate to Settings from your Privacy Dashboard.

  2. Click Subscription:

  3. Click Manage Subscription:

  4. Click Cancel Subscription:

How can I turn off individual trackers in Blur?
  1. Click your Blur icon from your browser's toolbar:

  2. Click Tracking from the interface:

  3. Slide the toggle switch from GREEN to RED. Refresh your page:

Why are some tracking companies automatically unblocked?

Blur attempts to block as much tracking as possible without breaking the websites you're visiting. Sometimes when you block all tracking companies, a core functionality of the site will break(such as videos and menus dropdowns); in these situations, Blur automatically unblocks the troublesome company. To block all tracking everywhere, uncheck Use Abine Suggestions by following the below instructions:

  1. Click your Blur icon and select Settings:

  2. Click "Settings for All Sites":

  3. Click "More Settings":

  4. Deselect "Use Abine Suggestions":

Does your software block tracking by Facebook?

Facebook makes money from advertising, so they make it complicated for you to use their site in a way that interrupts their ability to collect your personal information for advertisers. Although we can stop Facebook and Facebook advertisers from tracking you when you are not on Facebook (blocking "Like" buttons, etc.) there's nothing that our tracker blocking --or anyone else -- can do about Facebook when you are actually ON Facebook. Anything you voluntarily post, including photos, comments, interests, and your location, is used for tracking purposes.

Our best advice is to set strict privacy settings, limit what you share, and avoid games & apps (they are marketing companies in disguise). Facebook isn't truly a free service; it is paid for by its users' information.

A website is breaking because of Blur, what should I do?

Sometimes, when all tracking is blocked on a page, it can cause the webpage to lose some of its core functionality. When this occurs, you can regain functionality by allowing tracking on a website.

  1. Click your Blur icon from your browser's toolbar:

  2. Click Tracking from the interface:

  3. Slide the toggle switch from GREEN to RED. Refresh your page:

I use Firefox and can't see the Blur icon.

Please try the following:

  1. Check Tools >> Add-ons >> Extensions to make sure it's installed and enabled. If not, install it.

  2. Right click on toolbar, choose "Customize", look for the Blur icon at the bottom of the list. Drag the icon to your toolbar and click "Done."

How do I uninstall Blur?

Follow the directions below:

Firefox:
  1. Go to "Tools" >> "Add-ons" >> "Extensions"
  2. Find Blur on the Extensions list
  3. Click either "Remove" or "Uninstall"
  4. Restart Firefox
Chrome:
  1. Go to "Settings" >> "Extensions"
  2. Find Blur on the Extensions list
  3. Click "Remove"
  4. Restart Chrome
Opera:
  1. Go to "Settings" >> "Extensions"
  2. Find Blur on the Extensions list
  3. Click the "X"
  4. Restart Opera
Safari:
  1. Go to "Safari" >> "Preferences">> "Extensions"
  2. Find Blur on the Extensions list
  3. Click "Uninstall"
  4. Restart Safari
Internet Explorer:
  1. Close Internet Explorer completely
  2. Click "Start" in Windows
  3. Click "Control Panel" >> "Programs" >> "Uninstall a program"
  4. Find Blur on the programs list
  5. Click "Uninstall"
What is global search?

The search bar at the top of the page lets you quickly search through all of your Blur data and all of our FAQs.

How does global search work?

When you enter text into the search bar at the top of the page, we'll search your accounts and masked data and display the most relevant results. It starts searching as soon as you type, so you don't have to hit enter when your search is completed.

What kind of information can I find in global search?

Global search will let you search all of your information by site, email address, phone number, credit card number, custom label, and more. It also lets you search our list of FAQs in case you have a question about using Blur.

What if I want to see everything?

You can use the special search command "!all" to search for all of your information.

What if I only want to search one kind of information (only emails, or only questions)?

You can use one of several special search commands. "!email " will search only your Masked emails. Try searching for accounts, real cards, and FAQ questions the same way.

How is my Blur information stored and protected?

All of your Blur account information is stored locally by default. If you authorize Backup & Sync (which we encourage), your information will be stored in an encrypted form on cloud servers. We do not store any of your account information in plain text. It is all encrypted directly with your password that only you have access to.

How do I lock Blur?

To lock Blur, log out of your account when you are done with your browser session. To log out, click your username in the top right hand corner of the screen. Scroll to Logout.

How can I log out of Blur?

Click your username in the top right hand corner of the screen. Scroll to Logout.

What is the difference between Lock and Logout?

Lock Replaces Logout

Lock functions almost the same way as logging out, but we remember your email (it's hidden though, so other people on your computer won't see what it is) so you only have to enter your password to unlock. If you need to log in to a different account, click "Need to login to a different account?" from above the Unlock button and you'll be taken to the basic login page.

You'll see the same behavior if you're locked when you click the Blur icon in the top corner of your browser or if you try to use one of the Account/Masked Email/Masked Card popup windows from Blur.

You will also see the lock UI in extension panels, and the extension toolbar dropdown overlay (where the tracker list is). Each of these places has only a password field, but lets you switch to a normal login form. Each of these places should stay in sync, so that if you switch to a login form in one of them, you should see login forms (and not unlock forms) in the other locations. You should be able to login from either the unlock or the login forms.

Auto-lock

This new feature is off by default, but it allows you to set Blur to lock you out after a certain period of inactivity.

You can choose between multiple durations of inactivity:

  • 15 minutes
  • 30 minutes
  • 1 hour
  • 2 hours
  • 3 hours
  • 24 hours
  • Never

Once you set a duration, whenever you are actively using Blur, we start a timer equal to that length of time, and extend the timer as long as you are active. Once the timer expires, you are actively pushed to the lock screen and have to enter your password.

My Auto-Lock and/or Password Security settings don't seem to save even after I have updated them, what's up with that?

Do your Auto-lock feature settings or your Password Security feature settings appear ineffective, or do not appear to “save” the next time you access your Blur account?

If so, you likely have your internet browser set to clear its browsing cache each time you close down your internet browser.

  • If you’re using Firefox, you may have these settings enabled:

  • If you’re using Chrome, you may have this setting enabled:

  • If you’re using Internet Explorer, you may have this setting enabled:

If you’re using Safari or Opera when you established these settings , you may be using Private/ Incognito Browsing, which would not allow your internet browser to record these kinds of settings in the first place.

If these scenarios do not apply to you, you may be using a separate program or browser extension, like Click&Clean or CCleaner, that performs a similar action to these browser cache clearing settings.

I've uninstalled Blur and lost all of my accounts, what do I do?

If you use Blur to store your accounts and passwords, we strongly suggest that you have backup & sync authorized to protect your account from data loss. If you opted for local storage and you’ve uninstalled Blur, there is no way to recover those missing accounts, for the only place that the information was stored was locally on your browser. As soon as you removed the extension, you also removed your information.

How can I contact support?

If you have a question that is not answered in these frequently asked questions, please click here to contact support

How can I delete my Blur account?
  1. Click Settings:

  2. Click Delete:

I've updated to Firefox v.55, where are my accounts?

This can happen if you did not sync your stored data with Abine Servers prior to updating to Firefox V.55 and Blur 7.5.9010. You will need to temporarily roll back to Firefox V.54, here, and Blur 7.5.2333, here, to retrieve your locally stored data. Once you have completed this roll back and your stored data is again visible in Blur, you can sync your stored data with Abine servers via the Blur settings page, here. Alternatively, you can create a manual export of your stored data, instructions here, which can be imported if any data loss occurs.

When you have completed the backup and sync process, you can then update to Firefox V.55 and Blur V.7.5.9010

If you have any questions, please contact our support team for assistance