Our DeleteMe subscription service deletes your personal information from many of the largest people search websites that list it. These are sites like Intelius.com, Spokeo.com, and WhitePages.com. We monitor your personal information online to ensure that it doesn't return to these sites. To see the updated list of sites we remove you from, click here. We compile this information in a PDF report that we send to you via email every 3 months. You can read more about it, including customer testimonials and a sample report, by visiting http://abine.com/deletemedetail.php. >>
DeleteMe covers you for an entire year and costs $99 (which works out to just $8.25 a month). This is applied as a one-time charge when you sign up. If you stick with us for the year, we'll bill you at the beginning of each new year after that. That's it! No hidden charges or weird payment schedules. >>
Sure. We think it's important to give everyone the tools to protect their privacy, so we've posted free instructions for removing yourself from the biggest people search websites. And if you'd rather have us take care of it for you, you can always sign up for our DeleteMe service. >>
No. We cannot delete your name by itself, only in connection with your contact information (address, phone number, etc.). The fact that you were born with a certain name is on your birth certificate, your driver's license, and more. It is part of the public record, and we cannot delete it. When someone orders a DeleteMe subscription, we delete their contact information from this list of people search databases, not from the entire internet at large. Under our current system of law, certain information is public and cannot be made unpublic. We do as much as we can within the bounds of the law. >>
No. We're real people and we have to sleep sometimes, so DeleteMe follows a quarterly schedule: we send you your report and do your removals at the same time each quarter. As such, please don't send us emails that say things like "I'm listed here; take it down right now!" We'll take it down, but we'll be following our subscription schedule. >>
Nope. If it's not on our list, we don't delete you from it. Sorry! We get a lot of questions about a few sites in particular: 123People, Yasni, and Pipl. The reason why we don't include them in our removal service is because they have no opt-out procedure. Some are based outside of the US, and all of them are aggregation sites, which means that they scrape your info from other places where it's already listed (like social networks, public search results, and the major people search databases that we remove you from). Although there's currently no way to remove your information directly from these sites if you're in the US, deleting it from the others--the sources--essentially filtering it out of both. >>
Although all of your listings will disappear within about six weeks from when we send opt-out requests on your behalf, some will be gone quicker than others. For example, the databases that we're able to opt out of online, such as Spokeo and WhitePages, will process within a few days. Those that require hard copy mailings, however, will take up to six weeks. In addition, this process will take longer if you haven't provided us with essential information that we need to start your order, such as your webform submission and your ID. >>
This happens from time to time. Sometimes websites are slow to respond, and other times they repost information after a few months. That's why DeleteMe is an annual, ongoing subscription and not a one-time thing. If we catch a site that isn't playing fair and following its own privacy policies, we report them (we actually did this in the past with BeenVerified.com; click here to read the story about it). >>
Want to know more about people search sites? Check out our informational website about them. They get your information from so-called "public records," but that term is a bit misleading. Not all of their sources are open to the public or come from the government. Some of the biggest sources are:
Our refund policy: you can cancel at any time for any reason and we'll refund the remaining months of your payment. Here's an example: let's say you signed up and paid $99 for the year, but you want to cancel 2 months into your subscription. $99 a year amounts to $8.25 a month, so we'd keep the $16.50 for the first 2 months when we were working to remove your information, and we'd refund the remaining $82.50 to you. >>
In most cases, your listings won't reappear on the sites we opted you out of unless you resupply them with your information, whether intentionally or unintentionally. If you're fairly reckless with your information (e.g. signing up for sweepstakes with real personal information, registering for suspect-looking sites online, sending in rebates, generally failing to take proper care with info), it may return. It's a constant push and pull between you and the companies: you to keep everything private, but there are some things you simply can't hide completely; the companies try to uncover and publicize everything. There's always a certain amount we reveal just by living a normal life in a modern society, but our experience is that that amount, combined with a DeleteMe subscription, isn't enough to make this info return. We recommend using Abine's Privacy Suite and ChromeBlock software to protect your information when you're browsing the web, which you can download for free here. >>
We obtain your permission to act as your behalf as your authorized agent for the limited purpose of carrying out the cancellation or deletion you need. It's outlined in our Terms of Service that you'll see and agree to during checkout. >>
Easy: just log into your DeleteMe account, click "my account" in the right sidebar, and click "recurring fees." You can change your credit card information on this page. >>
When you sign up, you're authorizing us to delete you from all of the people search sites on our list. If you don't want us to do that for some reason, just let us know. We will not remove you from any sites that are not on this list. >>
No. The sites from which we delete our customers are all based in the US and they only process removals from people who either currently live in the US or used to live in the US. If you've never lived in the US at any point in your life, we won't be able to help you. >>
No. We are an online privacy company that's dedicated to protecting your data. We are independent from the sites from which we delete our customers and have no relationship with them, unlike *cough cough* some of our competitors. We work only for our customers, and we exist because most online entities make it very confusing and difficult for people to remove themselves. >>
Many different kinds of people are DeleteMe customers, such as those who:
Simply put, your privacy is our business. Getting it right is how our company succeeds. Without a reputation for trustworthiness, we couldn't stay in business for long. Just read the many positive mentions we've received in the press or check out our customers' testimonials to see that we're serious.
Our team has been working (founding, investing, or operating) with tech startups for over a decade now, and we have experience in and passion for internet security. We believe everyone has a right to privacy in their life – whether in their home or online. We believe people care deeply about their privacy - even though many top companies and executives do not. We believe many web businesses today do not act appropriately when it comes to their users' personal information, and even well-intentioned companies are hampered by inherent conflicts of interest. We believe the time is right for a new company to put users back in control of their online privacy.
While DeleteMe specializes in deleting negative content, others create positive content to suppress, rather than remove, negative search results. We do not create any content here at DeleteMe. As of the writing of this FAQ, a DeleteMe subscription removes your information from a greater number of sites than our competitors do. Our removal service includes Intelius and their network of partner and affiliate sites, while our competitors' services do not. Furthermore, DeleteMe is done by hand (people, not computers), and we use an emailed report format to show you the state of your online privacy. We're dedicated to your right to privacy, and we will never sell your personal information. >>
If the answer to your question is not on this page, email firstname.lastname@example.org and one of our representatives will get back to you with an answer.
"Abine projects the number of Internet users in North America using anti-tracking tools and services will be 28.1 million by the end of 2012." - USA Today
"I was very surprised to see pictures of my former places of residence in your report - it's amazing how much detail these sites are able to obtain. Thanks again for your help. I'm glad I found your service." - DeleteMe customer, Neil